Shop Policy

Shipping Policy

We are pleased to offer delivery services across the United Arab Emirates 7 Days a week..

For a single grass patch, potty accessories and wooden frame deliveries, a fee of 20 Dirhams will be applied.

Our team is committed to delivering your orders as quickly as possible. Please note that delivery times may vary depending on your location and the time of order placement. It usually takes between 1 to 2 working days.

Return & Exchange Policy

At Gopee, we strive to provide our customers with the highest quality products. However, due to the nature of our products, we have a strict return policy in place to ensure the health and safety of our customers.

Hygiene and Safety

For hygiene and safety reasons, we do not accept returns or exchanges on our products unless they are defective or there was an error on our part. This policy is in place to prevent the risk of contamination and to ensure that all products are safe for use.

Exceptions

We will only consider returns or exchanges in the following situations:

Defective Product: If the product is defective or faulty, we will exchange it for a new one or provide a full refund, depending on the customer's preference.

Error on Our Part: If we made an error in processing your order, such as sending the wrong product or quantity, we will correct the mistake and provide a replacement or refund as needed.

Refund Process

If a refund is approved, it will be processed within [timeframe, e.g., 5-7 business days] of receiving the returned product. Refunds will be issued in the original payment method.

If you have any questions or concerns about our return policy, please don't hesitate to contact us at info@bananaleafworld.com. We're here to help and want to ensure that you're completely satisfied with your purchase.

By making a purchase on our website, you acknowledge that you have read and understood our return policy.